View our brochure online
Browse through our new tours for 2010/11 by viewing our new brochure online.
Newsletter
Pre-book front Row Seats
You can reserve front row seats on all coach holidays for £25pp. 2nd row seats can be reserved for £15pp.
Royal Consort Luxury Coaches
Introducing a new way to enjoy a Consort Travel Holiday. Sit back and relax in a greater depth and enjoy the extra legroom aboard our Royal Consort Coach.
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No Currency Surcharges with Consort Travel!
A 'No Currency Surcharge Guarantee' on summer coach holidays means no nasty price increases with Consort Travel! Due to changes in the exchange rate, we guarantee to honour our published holiday prices. Contact us today to request a summer brochure.
FAQs
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How can I book a holiday?
- By Post: Simply complete the booking form at the back of our brochure and send it to: Consort Travel, Sunway House, Canklow Meadows, Rotherham, Rotherham, S60 2XR.
- By Telephone: Call our friendly and helpful staff on Lo-call 0844 844 0470.
- Online: Follow the links above to book via this website.
- By Fax: Send your completed booking form through on 01709 833 821
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How do I know if my booking has been confirmed?
A booking confirmation invoice will be sent out by post within 14 days of receipt of booking.
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When can I book a holiday?
Our opening hours are:
- Monday - Friday 9am - 8pm
- Saturday 9am - 5pm
- Sunday 10am - 2pm
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What payment methods do you accept?
We accept payment by credit card (2.5% charge per transaction) or debit card (no charge). You can also send us a cheque made payable to Consort Travel or postal orders or cash by post. If you send cash, we will only accept deliveries by the Royal Mail Special Delivery Service, Proof of posting is not acceptable as proof of delivery.
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When do I have to pay for my holiday in full?
The balance is required no later than 42 days before departure for coach holidays and 60 days for air holidays. Your booking confirmation invoice will show a pay by date. If you are due to travel within 42 or 60 days of making your booking, payment is required in full when you book your holiday.
This excludes Oberammergau where payment is required within 70 days before departure.
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Will you send me a reminder when I have to pay the balance?
Yes
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How can I pay the balance of my holiday?
Post cheques (made payable to Consort Travel) to: Consort Travel, Sunway House, Canklow Meadows, Rotherham, S60 2XR.
If paying by credit or debit card, please send your card details and expiry date to Consort Travel at the above address or telephone our staff on 0844 504 6252 - N.B. 2.5% charge for payments by credit card.
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If there is a mistake in my booking confirmation, what should I do?
Contact our staff on 0844 504 6252 or email info@consorttravel.com
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If I wish to change any information relating to my booking, how do I do it?
Any changes must be notified in writing by post or by email on info@consorttravel.com as soon as possible. Please see our booking conditions for further details of amendment charges.
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Can I cancel my holiday?
Yes you can. The lead name on the booking must advise us in writing as soon as possible. Your holiday will be cancelled from the date we receive written notification. Please also contact us by telephone if you are due to depart within 28 days. If you cancel you will be liable to pay cancellation fees as detailed in our booking conditions.
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Can I change the date of my holiday?
Yes, subject to availability and a small amendment charge, you may change your holiday booking to another date within the same year. Due to cancellations charges at our contracted hotels, please also note that a change of holiday date within 28 days of departure may also be subject to additional charges over and above the usual amendment fee.
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Why opt for travel insurance through Consort Travel?
It is essential that all clients arrange travel insurance. For your protection and peace of mind we have therefore arranged a Special Holiday Travel Insurance Scheme with Rock Insurance Services Ltd who are members of the General Insurance Standards Council and Financial Ombudsman Service. Our offices are manned 24-hours a day and our staff can easily contact the company on your behalf - which also includes International Medical Rescue 24-hour emergency service - you can therefore benefit from trouble-free assistance, should the need arise.
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Why do you need my insurance details?
If you have taken your own insurance we ask for details so that in the event of an emergency we would be able help you deal with this, although in a limited capacity.
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When will I receive my final hotel details?
Details (including hotel address and telephone number) will be included in your final travel documents that are sent out approximately 10 days prior to your departure.
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Do I need to inform you of any special requests?
If you have any special requests please ensure that these are discussed when making your booking by telephone or written on the booking form prior to sending this to our office. Upon receipt, please also ensure that ALL your requests are printed on your confirmation invoice. We will of course do our best to help but we stress that it is not possible for Consort Travel to guarantee such requests, they will however be conveyed to the suppliers concerned who will do their utmost to comply.
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What should I do if I forgot to include a special request when I booked my holiday?
Please advise us in writing or by email as soon as possible.
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Are your coaches non-smoking?
Yes, all tours operate a 'No Smoking' policy. Frequent comfort stops are made to ensure the comfort of all clients.
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Do I have a luggage allowance?
As you are travelling by coach you will appreciate that luggage space is limited, we must therefore restrict clients to one medium sized suitcase per person (weighing approx. 20kg).
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Can I take a wheelchair or scooter?
Yes, if you wish to take a folding wheelchair or scooter, you must speak to Consort Travel prior to travelling to check on luggage space available.
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How do I pay for optional excursions on European holidays?
In local currency, directly to your tour coach drivers in resort. Unfortunately, they are unable to accept debit/credit cards or travellers cheques. Further details and prices of all optional excursions will be sent with your final travel documents approximately 10 days before departure.
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Should I tip the coach drivers and hotel staff?
If you feel that the service of your waiter/waitress and chambermaids has been good, you may feel a small tip is appropriate. Regarding your Tour Coach Drivers, we have taken as much care as possible in the selection of drivers and coach assistants from our coach suppliers so that the kind of service and professionalism to their job is always in the interests of our passengers. As a guideline, past experience has shown that £5.00 per person may be considered as a suitable gratuity between the two persons who are in charge of your coach. It is of course entirely at your discretion how much you wish to give.
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How long is my channel crossing?
Sailing from Dover to Calais via ferry takes approximately 75 minutes. Folkestone to Calais channel tunnel crossing takes approximately 35 minutes. Our reservations staff can advise you as which channel crossing applies to your chosen departure date.