FAQs
We have listed a selection of the most commonly asked questions, which we hope
will answer any queries you have. If you can't find what you need here, please
contact us.
Making a Booking
How can I book a holiday?
By Post: Simply complete the booking form at the back of our brochure and send it to:
Consort Travel, Wickersley House, Bawtry Road, Wickersley, Rotherham, S66 2BB.
By Telephone: Call our friendly and helpful staff on Lo-call 0844 844 0470.
Online: Follow the links above to book via this website.
By Fax: Send your completed booking form through on 01709 700726.
By Telephone: Call our friendly and helpful staff on Lo-call 0844 844 0470.
Online: Follow the links above to book via this website.
By Fax: Send your completed booking form through on 01709 700726.
How do I know if my booking has been confirmed?
A booking confirmation invoice will be sent out by post within 14 days of receipt
of booking.
Can we extend our holiday?
Pre- and post-stays can be arranged for all worldwide holidays subject to availability.
It is sometimes possible to stay in resort for two weeks on some European holidays,
please contact our staff on 0844 844 0470 for further details.
When can I book a holiday?
Our opening hours are Monday - Friday 9am - 5pm
Payments
What payment methods do you accept?
Payment can be made by cheque (made payable to Consort Travel), debit or credit
card. We accept Visa, Mastercard, Switch, Delta and Solo. No charge is made if
you choose to pay your holiday deposit by credit card. However, if you wish to
pay the balance of your holiday by credit card, a charge of 2% will be added to
your account. This is made in order to recover some of the charges made by credit
card companies.
When do I have to pay for my holiday in full?
The balance is required no later than 2 months before departure. Your booking
confirmation invoice will show a pay by date. If you are due to travel within
2 months of making your booking, payment is required in full when you book your
holiday.
Will you send me a reminder when I have to pay the balance?
We do not issue reminders for balance payments. Your booking confirmation invoice
serves as your final invoice. Please also note that late payment of your balance
could incur a surcharge. Please see our booking conditions for full details.
How can I pay the balance of my holiday?
Post cheques (made payable to Consort Travel) to: Consort Travel, Wickersley
House, Bawtry Road, Wickersley, Rotherham, S66 2BB.
If paying by credit or debit card, please send your card details and expiry date to Consort Travel at the above address or telephone our staff on 0844 844 0470.
Alternatively, you can pay your balance online. Follow the links above to complete an online payment form. You will need your Consort Travel account number.
If paying by credit or debit card, please send your card details and expiry date to Consort Travel at the above address or telephone our staff on 0844 844 0470.
Alternatively, you can pay your balance online. Follow the links above to complete an online payment form. You will need your Consort Travel account number.
Booking Amendments & Cancellations
If there is a mistake in my booking confirmation, what should I do?
Contact our staff on 0844 844 0470 or email info@consorttravel.com
If I wish to change any information relating to my booking, how do I do it?
Any changes must be notified in writing by post or by email on info@consorttravel.com as soon as possible. Please see our booking conditions for further details of
amendment charges.
Can I cancel my holiday?
Yes you can. The lead name on the booking must advise us in writing as soon as
possible. Your holiday will be cancelled from the date we receive written notification.
Please also contact us by telephone if you are due to depart within 28 days. If
you cancel you will be liable to pay cancellation fees as detailed in our booking
conditions.
If I have to cancel my holiday, can my booking be transferred to the following year?
Unfortunately, as all suppliers (eg. accommodation, coaches, ferries, etc.) are
contracted on a yearly basis, it is not possible for any holidays to be carried
over to the following year. Your holiday can however be transferred to a later
date in the current season.
Can I change the date of my holiday?
Yes, subject to availability and a small amendment charge, you may change your
holiday booking to another date within the same year. Due to cancellations charges
at our contracted hotels, please also note that a change of holiday date within
28 days of departure may also be subject to additional charges over and above
the usual amendment fee.
Insurance
Why opt for travel insurance through Consort Travel?
It is essential that all clients arrange travel insurance. For your protection
and peace of mind we have therefore arranged a Special Holiday Travel Insurance
Scheme with AXA (UK) plc who are members of the General Insurance Standards Council
and Financial Ombudsman Service. This is highly recommended by Consort Travel
as (should you need to make a claim) our offices are manned 24-hours a day and
our staff can easily contact the company on your behalf - which also includes
International Medical Rescue 24-hour emergency service - you can therefore benefit
from trouble-free assistance, should the need arise.
Why do you need my insurance details?
If you have taken your own insurance we ask for details so that in the event
of an emergency we would be able help you deal with this, although in a limited
capacity.
Accommodation
When will I receive my final hotel details?
Details (including hotel address and telephone number) will be included in your
final travel documents that are sent out 10 days prior to your departure.
Special Requests
Do I need to inform you of any special requests?
If you have any special requests please ensure that these are discussed when
making your booking by telephone or written on the booking form prior to sending
this to our office. Upon receipt, please also ensure that ALL your requests are
printed on your confirmation invoice. We will of course do our best to help but
we stress that it is not possible for Consort Travel to guarantee such requests,
they will however be conveyed to the suppliers concerned who will do their utmost
to comply.
What should I do if I forgot to include a special request when I booked my holiday?
Please advise us in writing or by email as soon as possible.
Travel & Coach Information
How are coach seats allocated?
On European coach holidays, seats are allocated according to the date your booking
was received starting from the front of the coach, unless specific requests have
been made at the time of booking. Coach seats are allocated on your holiday tour
coach only and not on feeder coaches. Seats will be reserved for the duration
of the continental part of your holiday and you will be advised of your seat numbers,
along with a coach-seating plan, with your final travel documents that are sent
out 10 days before departure. For clients wishing to sit at the front of the coach,
please see page 3 of our brochure for details of how this can be guaranteed.
On worldwide holidays, seats are rotated on all tours under the direction of
the tour manager.
Are your coaches non-smoking?
Yes, all tours operate a 'No Smoking' policy. Frequent comfort stops are made
to ensure the comfort of all clients.
Do I have a luggage allowance?
As you are travelling by coach you will appreciate that luggage space is limited,
we must therefore restrict clients to one medium sized suitcase per person (weighing
approx. 20kg) and a small overnight bag (for your overnight stays en route), which
will go in the boot of the coach.
Can I take a wheelchair?
Yes, if you wish to take a folding wheelchair, you must speak to Consort Travel
prior to travelling to check on luggage space available. We would then also ask
you to keep your luggage to a minimum as space is limited.
How do I pay for optional excursions on European holidays?
In local currency, directly to your tour coach drivers in resort. Unfortunately,
they are unable to accept debit/credit cards. Further details and prices of all
optional excursions will be sent with your final travel documents 10 days before
departure.
Should I tip the coach drivers and hotel staff?
If you feel that the service of your waiter/waitress and chambermaids has been
good, you may feel a small tip is appropriate. Regarding your Tour Coach Drivers,
we have taken as much care as possible in the selection of drivers and coach assistants
from our coach suppliers so that the kind of service and professionalism to their
job is always in the interests of our passengers. As a guideline, past experience
has shown that £5.00 per person may be considered as a suitable gratuity between
the two persons who are in charge of your coach. It is of course entirely at your
discretion how much you wish to give.
How long is my sailing?
All our European coach holidays use the Dover - Calais ferry crossing route (on
the return journey only for Catalonia and Portugal 'Coach & Cruise' holidays).
The crossing takes 75 minutes and there are ample shopping, catering and refreshment
facilities on board. For Catalonia and Portugal, the sailing from Portsmouth to
Bilbao with P&O takes approximately 36 hours. For the Sicily & French
Rivera 'Coach & Cruise', the sailing from Genova to Palermo with Grimaldi
Line takes around 20 hours.
How do I order a National Express ticket?
For clients travelling on a worldwide holiday, National Express operates a number
of services tailored to meet the needs of passengers travelling to all the major
UK airports. Contact National Express on 08705 808080 or visit their website at
www.gobycoach.com. Your booking is made with National Express direct and not through
Consort Travel.
Visa, Passport & Health Information
Up-to-date Visa, Passport and Health Information can be found at www.ukpa.gov.uk & www.dh.gov.uk. Travel Advice from the Foreign Office can also be found at www.fco.gov.uk.